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Wrong Type of House

In the two occasions I have had two different excuses of why my phone was not working in my house.

The first time was back in 2001. I got told by the call centre guy 'Sir do you live in a lead house?'

A lead house?!!! I live in London. Lead has been banned in the production of housing for years. In fact SHOW me a bloody lead house still existing in the world.

Nowadays they refined the excuse. Last month it was

'Sir, it might be the wrong type of brick'

The wrong type of brick?!!! What the type of brick that allows the likes of T-mobile, Virgin Mobile to work perfictly fine. Yet when it comes to the Three mobile waves they cant cope.

I wonder if they will come up with a new excuse. Has anyone heard anything equally ridiculous or is it just me.

Calling fellow three users across the pond

How are three in the states?

As crap as here? Do they say things like 'you have the wrong type of brick' in your house stopping the signal?!!

Funny that my girlfriends T Mobile phone works fine.

Logo and general photo madness

Sometimes a picture paints a thousand words and no more so than 3 customer-Richard E. He submitted this picture which is so simple yet well done that it is going to become this blog's logo.

Anyone who want to submit their visual representation of how rubbish three are please do so.

Nice one Richard.




Another great logo but animated is this effort by Daniel over at
http://www.beyondbothersome.blogspot.com

Nice one fella. Keep them coming everyone

3 Mobile Address

Again something not advertised on their site is their HQ.

Here it is:

Star House
20 Grenfell Road
Maidenhead
Berkshire
SL6 1EH

Tel: 01628 765000

I havent tried the telephone number but getting things in writing gives you the upper hand.

Avoid The Call Centre In India

The reason I personally want to avoid the call centre in India is the scripted dialogue.

Therefore here is the telephone number to their Executive Team:

08707 330 295, between 9am and 6.30pm, Monday to Friday.

This is not a published number, so I have great pleasure in passing this on. Please do not hesitate to let me know how the conversations progress.

My first Blog about Three

Where to begin. I have been a customer of three twice. On both occasions things have ended badly and on both occassions the level of coverage and customer service has astounded me.

This blog has been created as a place to vent frustrations and also to find tips and ways to make three mobile sit up and listen!

Over the next few weeks I will be listing links that will help you take on the company that thinks it can treat customers worse than something you would find on the bottom of your shoe.